Remaining undeletable corrupted backup

  • Resolved menschenmedien

    (@menschenmedien)


    3 months ago

    I am running Everest Backup since a while. After deleting old backup files I recognized there is one file that remains listed but is undeletable:

    xxx-de-1702517754-2d61a1fbbb.ebwp Backup file corrupted/incomplete

    Tried deleting using the red “delete” textlink as well as the dropdown menue. This file is 6 GB and I need to get rid of it.

    Any workaround known?

    Thanks

    Bernd

Viewing 1 replies (of 1 total)
  • Plugin Contributor pkjha

    (@pkjha)

    4 weeks, 1 day ago

    Hi @menschenmedien ,

    This usually happens when a backup process gets interrupted or the backup file becomes corrupted/incomplete during creation. In such cases, the plugin may still keep the backup entry listed even though the backup process was not completed properly.

    As a workaround, you can manually delete the file from your hosting control panel using File Manager or FTP access.

    Please navigate to:

    wp-content/ebwp-backups

    From there, you can manually delete the file:

    xxx-de-1702517754-2d61a1fbbb.ebwp

    After deleting the file manually, please refresh the backup page and the entry should disappear.

    We will also improve the cleanup handling for corrupted/incomplete backup files in upcoming versions to avoid this issue.

    Thanks
    Prabin

Viewing 1 replies (of 1 total)

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