Remove licence & email

  • Resolved jalex777

    (@jalex777)


    11 months, 3 weeks ago

    Please remove the licence & the related emails from your database

    [email protected]

    [email protected]

    the reason is that I want to create a new account with you because I can’t change the existing one. I’m trying to change the email I’m deactivating the license but it tells me that the site has an activated license.

    Thanks in advance

    Best Regards

    John

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Alex

    (@alexcozmoslabs)

    11 months, 3 weeks ago

    Hi,

    I checked your accounts, but on both the license activation slots are free and ready to use. There is one activation at a time for a license, which means you can use it on a single website at a time.

    If you continue to experience problems activating your free license, please contact us directly on https://translatepress.com/support/ask-a-presale-question/.

    Thread Starter jalex777

    (@jalex777)

    11 months, 3 weeks ago

    Hi,

    Thank you for your reply,

    i m still have problem with the activation of my free license

    I would like to activate the license on the account [email protected] but this cannot be done, the message from the plugin says:

    ”This website is already activated under a free license. Each website can only use one free license. Please upgrade to a premium plan for more TranslatePress AI words from your account ”

    Olso in licence section says:
    “Your License Key is invalid”

    For this reason, I asked from the beginning to delete the following accounts from your database :
    [email protected]
    [email protected]
    and start the process over again.

    Thanks

    Plugin Support Alex

    (@alexcozmoslabs)

    11 months, 3 weeks ago

    Do you want to activate the license from [email protected] account on a website where another free license was enabled before? If so, this will not gonna work. There is no support to activate another free license on a website that already has a free license activated. If you want, you can go further and buy a premium subscription in order to continue using the automatic translation with TP AI on that website.

Viewing 3 replies - 1 through 3 (of 3 total)

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