Remove Malware | ww.wp.xz.cn

Resolved boklarsen
(@boklarsen)

2 years, 11 months ago

Hello,

I’m unable to remove this malware that is on our website.

We have isntalled both your Anti-spam and Security plugin:

Please have a look at let me know what to do

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

2 years, 11 months ago

Hello, @boklarsen

When you try to remove the malware, do you get an error or something else? Our scanner guide is here: https://cleantalk.org/help/security-malware-scanner

If our scanner found something, please send the files for analysis. We’ll check them. The guide is here: https://cleantalk.org/help/files-analysis

Plugin Support sergecleantalk
(@sergecleantalk)

2 years, 11 months ago

Hello,

We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.

If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Remove Malware’ is closed to new replies.

2 replies
3 participants
Last reply from: sergecleantalk
Last activity: 2 years, 11 months ago
Status: resolved