Remove reply box after posting ticket

  • Resolved claudiofromchile

    (@claudiofromchile)


    4 years, 9 months ago

    Hello every one! Awsone plugin! i have a question: What I need is that after the client has published a ticket, that the client may not comment on it again. I need only the agent to be able to continue adding responses to the ticket. How could I do this?

    Thanks in advance!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    4 years, 9 months ago

    G’day {customer_first_name},

    Unfortunately, it is not possible to restrict customers to add replies to the ticket.

    Thread Starter claudiofromchile

    (@claudiofromchile)

    4 years, 9 months ago

    Hello Nikhil G dont worry i already did it, it is possible 🙂

    I just let the agent to comment the ticket, the client can just see the replies of the agent.

    This is an excelent plugin really love it.

    Is there a link where we can donate as free version user?

    I really recommend this plugin!

    Thanks!!!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Remove reply box after posting ticket’ is closed to new replies.