Hello.
Thank you for your request.
Please, copy-paste your question in our private Ticket System:
https://cleantalk.org/my/support/open
This way we will know your CleanTalk profile and could check everything that is required.
Also, please, read this guide about your personal white and black lists:
https://cleantalk.org/blacklist-usage
Sorry for the inconveniences.
Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].
Best regards.
Hi, I have the same issue. How we solve this? Also, many contacts and customers are reporting that they can not send any question or use any form because they are blocked. Your plugin is blocking also real customers and is making as lose orders because it’s denying the registration.
Hello,
Thank you for your request.
We know about this issue. We will separate VPN’s IPs from Hosting type within 1-2 weeks. But if VPN’s IP will be marked as spam it can be blocked. And there is a high probability of this as spammers often use VPN. If you want you can add any IP to your personal whitelist:
https://cleantalk.org/help/blacklist-usage
Best regards
Hi,
My friend, we know that some VPNs are not spammers. MAny in Germany use it. I have now your plugin and had to add the quiz option and disable yours. Yours works good but extremely good and by that, it can make mistakes. MAny customers where reporting Spam error in contact form 7.
thanks hope that you fix it.
regards
We don’t have issues in work with Contact Form 7 now. Could you please create a ticket here:
https://cleantalk.org/my/support/open
We would like to help you to solve any issues.
As for VPNs. We don’t plan to block them without the reason. VPNs IPs often belong to Hosting type IP, which usual users don’t use, so we mark them as spam. We plan to separate VPNs IPs from Hosting type, so it will be ordinary IPS and will not be blocked by default.
And you always have the possibility to whitelist any IP:
https://cleantalk.org/help/blacklist-usage
Best regards
