Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
That’s not how you get a moderator’s attention. That user has never been a moderator. This is how you do that. I just happened to be looking at topics.
https://ww.wp.xz.cn/support/guidelines/#contacting-the-moderators
That review was archived and will remain archived because the user was using the reviews for support.
That’s not cool and when found gets a reply to the user like so. Which I did.
I have removed your review and flagged your account temporarily. Please do not use the review section for support.
If you need support then please raise a support topic.
https://ww.wp.xz.cn/support/plugin/wp-multi-step-checkout/
There is nothing to prevent the user from leaving a new review but too many people use the reviews to extort support. That is discouraged and that’s why those reviews get archived when found.
NOTE TO ANYONE ELSE: No, that’s not an invitation to point to years old reviews. But extortion is an ugly word and “support reviews” have been abused in the past.
@jdembowski
The topic was a valid question for which I did a two hours research in order to give a proper answer. I would’ve put the same effort also if it came as a topic in the support section of the forum.
I appreciate the guidelines that protect the plugin developers from support extortion, but in this particular case all you’ve managed to do was to nullify my two hours work for a very useful question. Could you please unarchive the topic or, if you feel that I didn’t deserve the 5-star review, at least unarchive it and move it in the support section of the forum.
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This reply was modified 7 years, 3 months ago by
SilkyPress.
