Renew does not work

  • Resolved grulloreale

    (@grulloreale)


    7 months ago

    Hello,

    Yesterday I have renewed my licence, but it is not applying to the existing websites.

    Can you please check and let me know?

    Thanks

    Adriano

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter grulloreale

    (@grulloreale)

    7 months ago

    It seems that instead of renewing, the system created a new plan. Please make sure that the payment refers to the existing plan so that the licenses on the 16 websites can be renewed automatically.

    Adriano

    SergeM

    (@serge00)

    7 months ago

    Hello @grulloreale,

    By the WordPress catalog rules, this Support Forum is for plugins only, not the service. We are not allowed to discuss any premium or non-plugin issues here.

    Please, create a private ticket and copy-paste your question there:
    https://cleantalk.org/my/support/open

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: SergeM
  • Last activity: 7 months ago
  • Status: resolved