Dear @mahatmagianna,
Thanks for reaching out to us.
I understand your concern and would like to inform you that the Processing Order template must be used for sending new order email notifications to users. Please refer to this video: https://d.pr/v/BlEBmz for a step-by-step guide on creating a Processing Order template. Following these instructions should resolve your issue.
Feel free to let me know if you have any other questions or need clarification.
Best Regards,
Reju
Hello Reju,
thank you for your message.
I followed the steps. For some reason, I get both confirmation E-Mails now. The initial one and yours. How can I change that?
Dear @mahatmagianna,
I hope this message finds you well, and I understand your concern. Please note that after completing an order, two emails are sent—one to the admin and another to the user (using the email provided in the billing form). If the admin email is also used as the billing email, you will receive both emails. To avoid this, please try using a different email in the billing form. This way, the user will only receive the “Processing Order” email template.
If the issue persists or if I missed anything from your perspective, please provide detailed information. If possible, share a video of the issue so I can better understand it and assist you in finding a solution promptly. Your patience and cooperation in this matter are greatly appreciated.
Looking forward to your response.
Best Regards,
Reju
Dear @mahatmagianna ,
I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.
If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.
Best Regards,
Reju
