Replace image fails using wepb

  • Resolved codingfix

    (@codingfix)


    7 months, 2 weeks ago

    Hello.
    The plugin is great, but I wasn’t able to use the replace images function using webps: I can upload .webp images to the website but when I tried to replace one with another image with the same name and obviously the same extension, it failed for “security reasons”.
    Is this a bug, the desired behavior or an issue with my specific installation (maybe a compatibility issue or so)?
    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Patrick

    (@patrick2623)

    7 months, 2 weeks ago

    Hey @codingfix

    Thanks for reaching out. Could you please share any screenshot or screen recording of the error message you’re seeing? This will help us understand the issue better and assist you in a better way.

    If you’re not comfortable sharing any sensitive information with us here, please feel free to contact us via email at [email protected], or if it’s easier, through the live chat on our website at https://premio.io (just click the chat icon in the bottom right corner).

    We’re looking forward to help you out.

    Best,
    Patrick

    Thread Starter codingfix

    (@codingfix)

    7 months, 2 weeks ago

    Hi. Thank for your quick reply.
    I forgot to say that I’m working locally with Laragon
    I recap the process here:
    1) set the featured image of a product using the format .wepb
    2) in Media WordPress page select the image and choose Upload new image
    3) in the Replace window I upload a different image in format .webp
    4) I keep the old date and click Replace image button
    5) I get this: https://codingfix.com/Screenshot-2025-10-14%20at%2017-01-19-WordPress%20-Error.png
    Maybe the key be the local environment (Laragon on Windows 10). I havn’t tested online yet.
    Regards

    Plugin Support Patrick

    (@patrick2623)

    7 months, 2 weeks ago

    Hey @codingfix

    Thanks for providing more details on this matter. I’ve forwarded your situation to our development team. We’ll get back to you as soon as we have firm insights regarding what you’re currently facing.

    Thanks a lot for your patience.

    Best,
    Patrick

    Thread Starter codingfix

    (@codingfix)

    7 months, 2 weeks ago

    Thank you. Hope to get a solution soon 🙂
    Regards

    Plugin Support Marvin

    (@marvinpremio)

    7 months, 1 week ago

    Hi @codingfix , we have released a fix for this issue. Can you please update the plugin and confirm if the issue is resolved on your end? 🙏🏻

    Thread Starter codingfix

    (@codingfix)

    7 months, 1 week ago

    Hi guys. Great job! 👏 👏👏
    Thank you so much!

    Plugin Support Patrick

    (@patrick2623)

    7 months, 1 week ago

    Hey @codingfix

    Thanks a lot. Please feel free to reach out if you have any questions in the future. Our team is always here to help 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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