Replies not viisble

  • Resolved lesi2000

    (@lesi2000)


    3 years, 5 months ago

    Hi there! i am using your plugin and its amazing! However since i started using it i dont see my review replies. I really want to thank my customers for leaving reviews on our site, but when i write a reply they are not visible.

    How can i fix this?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support pear8398

    (@pear8398)

    3 years, 5 months ago

    Hi,

    Thank you for using CusRev.

    By default, the replies to reviews are display in the reviews section on the product page. If you use a review shortcode to display reviews, please use the all reviews short code to display replies also. For example:

    [cusrev_all_reviews show_replies="true"]

    Please go to Reviews > Settings > Shortcodes tab to get more details.

    Thread Starter lesi2000

    (@lesi2000)

    3 years, 5 months ago

    Yes, but unfortunately the replies are messed up in general. In woocommerce original review layout the reply is always under the review that is replyng to. After installing your plugin, the replies are just displayed as a regular reviews…

    See this screenshot: https://imgur.com/a/MN3ljP0

    If they are listed like this there is no point to diplay replies at all…

    • This reply was modified 3 years, 5 months ago by lesi2000.
    • This reply was modified 3 years, 5 months ago by lesi2000.
    Plugin Support pear8398

    (@pear8398)

    3 years, 5 months ago

    Hi,

    Thanks for your additional information.

    Please follow the solution below to troubleshoot the issue
    Troubleshooting Plugins and Themes

    You can also consider turning off the option Lazy Load Reviews in Reviews > Settings > Review Extensions tab, to see if it works.

    Thread Starter lesi2000

    (@lesi2000)

    3 years, 5 months ago

    While i was waiting for you reply today i disabled the plugins but none helped. can you share with me a screenshot how usually the replies are displayed if your plugn works as expected?

    Also i cannot fidn the lazy load reviews option in the location you told me.

    jimk1416

    (@jimk1416)

    3 years, 5 months ago

    I also cannot find the lazy load option but that does not sound like its related to this issue.
    I would also like to request a screenshot of how your replies to reviews are supposed to appear.
    Can anyone provide that?

    jimk1416

    (@jimk1416)

    3 years, 5 months ago

    OK. I figured this out.
    The settings to change are WordPress settings.
    Dashboard > Settings > Discussion
    This setting must be enabled:
    Other comment settings:
    Enable threaded (nested) comments 5 levels deep.
    not sure what the level # does so I left it at 5

    Here is a screenshot:
    https://i.postimg.cc/SNLnHtrV/Screenshot-1.jpg

    If you’re displaying reviews anywhere using the shortcodes you’ll need to be sure you have the show replies set to true.
    show_replies=”true”

    Thread Starter lesi2000

    (@lesi2000)

    3 years, 5 months ago

    I are great! Thanks, this resolved my issue as well.

Viewing 7 replies - 1 through 7 (of 7 total)

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