Reply from your support

  • palmerct

    (@palmerct)


    5 years, 6 months ago

    I posted a question on your website and received a reply asking for admin access to my production website. Is this something you normally ask for? I can’t believe anyone would give you admin-level login access to their website! The email reply specifically asked for:

    Sorry for the inconvenience caused to you.
    I would like to check that issue in depth. May you please share following details with us?
    So, we can resolve your issues ASAP.

    1) Website Login access
    – Backend/Admin Panel URL :
    – Admin Login User Name :
    – Admin Login Password :

    2) FTP access [Not required now but if you share it now then it may reduce ticket TOT ]
    – FTP Host Name :
    – FTP Port Number :
    – FTP User Name :
    – FTP Password :
    And any other required setting if required to connect your website FTP

    (Note: As per our privacy policy, we will not share any of your information with anyone and outside the support portal.)

    Really????

Viewing 1 replies (of 1 total)
  • Plugin Contributor Sanjay Dabhoya

    (@sanjaydabhoya)

    5 years, 6 months ago

    Hi @palmerct,

    Sorry for the inconvenience caused to you.

    We have read your support query. You have the issue like some log entries are visible and some logs are not available. As per our plugin functionality, all is working proper. Only on your website, issue exists. So we had asked you to give admin access. Also we had told you that if you can’t give access, we are happy to help you via remote access of your pc like anydesk.
    our intention is to help you.

    Thank you

Viewing 1 replies (of 1 total)

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