Hi @zhoujun
I hope you’re well today!
The issue is usually related to the e-mail transport configuration. What I mean by this is that sometimes host “blocks” ability to override this.
That’s simplified statement but the thing is: are you using any SMTP or similar plugin or are you using default WP configuration? If it’s SMTP, some mail providers require reply-to address to be the same as the address of the e-mail account that is used to send e-mails – which is meant to be one of the ways to prevent spam and, actually, scam/deception.
If you are using standard WP configuration then Forminator would use core WordPress “wp_mail()” function usually means that e-mail is sent via standard PHP “mail()” function. So via your website host’s systems. There’s also often a limitation where only the domain of the site is allowed to be used for e-mails.
So it’s difficult to say “out of the box” why this happens. Forminator sets the “Reply-To” if it’s configured but very likely this is being overwritten at later “stage”.
That said, let me know please if you are using SMTP or standard WordPress configuration. If SMTP – who’s your e-mail provider (I’m not asking about e-mail address, just provider, like e.g. Google, Outlook etc)? If you’re using standard WordPress – can you get in touch with your host and ask them if such reply-to in a domain different than site’s domain is even allowed at their hosting?
Kind regards,
Adam
I’m seeing the exact same issue.
- I am not using SMTP.
- Using WPForms on other sites on this host (SiteGround), there is no problem filling in the “reply-to” with a merge field, e.g. the email address that is submitted.
Thread Starter
Hafid
(@zhoujun)
Thanks for your detailed reply. I am using SMTP with the plugin “Post SMTP”. Setting [email protected] as the From Email (A real email address but the email host is different from the website host).
In the Forminator, I used [email protected] as From Email, and {email-1} for Reply-to Email field. It did not work.
I used contact form 7 before, it works well. – Contact form 7 conditional headers using Reply-To: [your-email], working well.
Hi @zhoujun
Could you please edit your form and check the reply-to and make sure no blank space is being added before the email or macro {email-1}?
We got some cases that it was automatically adding a blank space and prevent the option from working.
@terriz Please, check the same, in case the issue persists kindly create a new ticket and we can take a closer look for you.
Let us know the result you got.
Best Regards
Patrick Freitas
Thread Starter
Hafid
(@zhoujun)
After the blank space is removed, it works now. Thank you very much.
Yes! That fixed it. I didn’t put a space in there so I do think the plugin is adding it automatically.
Thank you!
Thanks!
I have the same problem and delete the blank space fixed 👍
Hi there
We are happy to hear it worked now.
I am adding those are more reports to our developers.
We are also marking this as resolved, feel free to ping us any time you need.
Best Regards
Patrick Freitas
