Reply-to email wrong

  • Resolved bvillebud2

    (@bvillebud2)


    1 year, 3 months ago

    My WooCommerce store sends emails with the reply-to email being the customers but we want it to be the ‘From’ email but can’t figure out how to do that or if it’s a bug. If the customer mistypes their email the notification email fails. I’m using MailJet if that matters and WooCommerce says it’s not a bug on their end. Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 3 months ago

    Hello @bvillebud2

    We hope this message finds you well.

    Thank you for reaching out to our Support team. This does not appear to be a known bug. I have set up MailJet and created test orders but was unable to replicate the issue you described.

    To assist you further, could you please share your diagnostic test report? This will allow me to recreate a similar environment and investigate the issue more effectively.

    As a workaround, you can set a “Reply-To” email address in Post SMTP Settings > Message tab under Additional Email Settings. This will ensure all sent emails have a consistent “Reply-To” address.

    Looking forward to your response.

    Best regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 2 months ago

    Hello @bvillebud2 ,

    We hope this message finds you well.

    We are reaching out to follow up on our previous communication, as we haven’t received a response from you. We hope everything is going smoothly on your end.

    Please do not hesitate to contact us if you have any questions or concerns. We are here to assist you.

    Warm regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 2 months ago

    Hello @bvillebud2 ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

Viewing 3 replies - 1 through 3 (of 3 total)

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