Report error

  • Resolved gibi555

    (@gibi555)


    1 year, 2 months ago

    Hello,

    in Woocommerce admin, in report section I always check summary of orders per day. Around a week ago I noticed that the total order value in the report is lower than total value counted one by one in orders section. I tried it for several days and noticed very strange behavior. Each day there was one refunded order in the report but there was no refunded order in reality. Even amount of that refunded order makes no sence (cause there was no order for that price). When I count total order value in report and value of this refunded order I got a correct total order value.

    And ideas what could be the case and what can I do about it?

    Many thanks,

    Tomas

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year, 2 months ago

    Hi there!

    Thanks for reaching out! That does sound like unexpected behavior. Since the WooCommerce reports should match the actual order totals, let’s go through a few steps to investigate:

    • Are there any orders marked as failed, canceled, or pending that might be affecting the total calculations?
    • Even though you don’t see refunded orders manually, check the WooCommerce > Orders section for any orders with a refund status
    • Go to WooCommerce > Status > Logs, and check for any logs related to orders or refunds that might provide more details.

    Since you mention issue start recently just to verify have you made changes rcenlty on your site after which the issue start appearing?

    Also, could you please share System Status Report which you can find via WooCommerce > Status
    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

      Plugin Support Feten L. a11n

      (@fetenlakhal)

      1 year, 1 month ago

      Hi there,

      As there’s been no follow-up, I’ll consider this resolved for the time being. We’re happy to jump back in if anything comes up!

    Viewing 2 replies - 1 through 2 (of 2 total)

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