[NSFW] Request for Support – Donation Plugin Issue (Authorize.Net)

  • Resolved uiteamastrik

    (@uiteamastrik)


    1 year ago

    Hello Team,

    I have purchased the Authorize.Net plugin for donation purposes on my website. I successfully integrated the plugin; however, the donation process gets stuck on the “Submit” button and does not proceed any further. Kindly look into this issue and assist in resolving it.

    Plugin URL: https://givewp.com/addons/authorize-net-gateway/

    Additionally, I am experiencing an issue with the Authorize.Net Webhooks. Although I have correctly created the signature key from my account, the webhooks do not appear to be functioning properly. Please investigate this as well and provide an update.

    My website URL is: https://bishopwbleeyouthcenter.org/
    The donation form is available on the homepage.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter uiteamastrik

    (@uiteamastrik)

    1 year ago

    Please resolve this issue as a priority and guide me accordingly. I have integrated this on the live website, and users are currently unable to make donations. Your prompt assistance is urgently needed.

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    1 year ago

    Hi @uiteamastrik ,

    I understand that this is an issue for you, but the Authorize.net payment gateway is a premium add-on, and we cannot provide support for it in here.

    However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.

    I’m marking this as resolved, but please do reach out to us in there.

    We’re looking forward to helping you get to the bottom of this issue!

Viewing 2 replies - 1 through 2 (of 2 total)

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