Request for Support Regarding Temporary Website Ban

  • Resolved hilalapydn

    (@hilalapydn)


    12 months ago

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    Dear GraphComment Support Team,

    I am using the GraphComment system on my website, but today I received the following warning message:

    “Your website has been temporarily blocked. Users can continue to post comments, but they will not be visible until your site is unblocked.”

    Could you please provide more information about why this has occurred? If there has been any violation, I would like to resolve it as soon as possible and restore full functionality to the comment system.

    <strong _msttexthash=”274794″>Web sitesi URL’si: https://strayfansub.com/

    I have not noticed any unusual activity on my end recently, but I’m happy to cooperate and make any necessary adjustments based on your feedback.

    Thank you in advance for your assistance.

    Best regards,
    [Hilal]

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author graphcomment

    (@graphcomment)

    12 months ago

    Hi,

    Thank you for reaching out and for using GraphComment.

    The reason your comment section appears temporarily locked is because your site has exceeded the monthly usage quota allowed under the FREE plan. 

    This limit includes the number of comment loads each month. More informations here: https://support.graphcomment.com/hc/en-us/articles/360013354900-How-do-you-count-the-data-loads

    When this threshold is surpassed, the comment module is automatically set to a restricted mode where users can still post, but comments are hidden until the quota resets or the plan is upgraded.

    To restore full functionality immediately, we recommend upgrading to one of our premium plans that better suits your current volume of traffic and engagement. You can find a detailed comparison of our plans here:

    👉 https://www.graphcomment.com/en/products/graphcomment/pricing

    If you’d like, we can assist you in selecting the plan that best fits your needs or provide a quote for a tailored solution. If a PAYPAL solution is required, let us know !

    Please let us know how you wish to proceed and feel free to reach out if you have any further questions.

    Best regards,
    J.

    Thread Starter hilalapydn

    (@hilalapydn)

    12 months ago

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    Hello J.,

    Thank you for your prompt response and for the information provided.

    We’re actively using GraphComment on our website and are very satisfied with the service. However, since the comment system has recently entered restricted mode, we are currently evaluating an upgrade to a premium plan.

    In this regard, we would appreciate it if you could recommend the most suitable plan based on our current usage. Additionally, if we need to proceed with PayPal as a payment method, could you please guide us on the process?

    Also, we would like to ask: when exactly will our monthly quota be reset under the free plan? It would be helpful to know the specific renewal date for our account.

    Thank you in advance for your assistance and support.

    Best regards,
    [Hilal]
    [Home Page – Stray Fansub]

    Plugin Author graphcomment

    (@graphcomment)

    12 months ago

    Hello Hilal.,

    Thank you again for your message and for using GraphComment — we’re glad to hear you’re satisfied with the service.

    First of all, please accept our apologies for the current display issue regarding usage consumption. This is a known bug on our side, and our team is actively working on resolving it. In the meantime, you can still monitor your usage accurately through the COMMUNITY > ANALYTICS tab in your dashboard.

    Regarding your question about the quota reset: GraphComment’s quotas are calculated on a calendar month basis, which means that your quota renews automatically on the 1st day of each month, regardless of your signup date.

    As for payment options, we’re currently waiting for PayPal to validate recurring payments on our platform. Once that’s in place, we’ll notify users directly. In the meantime, if you’d like to continue using GraphComment beyond the free tier, we’d be happy to temporarily unlock access for you while we finalize the integration of this payment method.

    Please let us know if you’d like us to proceed with that temporary unlock, or if you have any additional questions — including plan recommendations based on your current usage, which we’d be glad to help with.

    Warm regards,

    Thread Starter hilalapydn

    (@hilalapydn)

    12 months ago

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    Hello,

    I’ve checked my dashboard and confirmed that I did not exceed the usage limit this month. Despite that, my account was restricted — which I believe may have been caused by a system error.

    I’d also like to note that my usage was much higher last month, and yet no restrictions were applied then.

    Therefore, I kindly request that my account be reactivated and the restriction lifted.

    Additionally, I would appreciate it if you could review my current usage and suggest the most suitable plan options based on that.

    I’d also appreciate confirmation that no charges will be made during the temporary access period.

    Thank you,
    Hilal

Viewing 4 replies - 1 through 4 (of 4 total)

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