Request personal data

  • Resolved manuel1956

    (@manuel1956)


    7 years ago

    Hello,

    I have the version 1.5.2
    I don’t understand what’s going on:

    – I send the request for access to personal data
    – I get the mail and I click on “page ” (same computer, same browser)

    The message (translated into French) tells me that it is not the same IP and session ?

    The form page is in “public acces” and I have disabled the cache on this page.

    I do not understand what prevents me from accessing personal data

    Thank you for your help

    Manuel

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Donny Oexman

    (@donnyoexman)

    7 years ago

    Hello @manuel1956,

    This is a security measure. You need to make sure you use the same browser (e.g. Chrome) and network when requesting and accessing your data.

    Regards,
    Donny

    Thread Starter manuel1956

    (@manuel1956)

    6 years, 12 months ago

    Hi,
    yes, yes I did things better and it works
    Thank you
    Regards
    manuel

Viewing 2 replies - 1 through 2 (of 2 total)

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