Request Withdraw popout form incorrect UI

  • Resolved transparentmarketplace

    (@transparentmarketplace)


    3 years, 1 month ago

    Hello, we are using dokan lite. We see an issue on the withdraw page which shows contents of the popout form for withdraw before the user clicks the button to “request withdraw”.

    I found that it is failing on the function “withdraw_request_popup_form_content” which is in the Withdraw class. If I override the withdraw popout form template and replace with normal text, it will show correctly in the popout modal. I think there is something breaking in that function or bad UI?

    See image below

    View post on imgur.com

    Could we please get some guidance on how to resolve this issue? Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Tanvir Hasan

    (@tanvirh)

    3 years, 1 month ago

    Hi @transparentmarketplace

    It looks like there might be a conflict between the Dokan and the site theme or another plugin. To troubleshoot this, please try the below-described steps.

    • Please deactivate all plugins except the Dokan and WooCommerce.

    If the above method doesn’t resolve your problem, go for the next.

    • Switched to any default theme like Twenty Twenty or Storefront.
    • Clear your site cache as well as the browser cache and try the process again.

    You can follow this third-party article to trace the conflict.

    If the problem gets resolved, it can be said that there’s a conflicting theme or plugin on your site.

    I hope the information will help.

    Thanks!

    Tanvir Hasan

    (@tanvirh)

    3 years, 1 month ago

    Hi @transparentmarketplace

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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