Requests immediately expires

  • Resolved oh_franck

    (@oh_franck)


    8 years, 1 month ago

    Hi,
    every new data request immediately gets the status “Expired” and the Requests to Process is always zero, I never get the “Manage” link. Cron job is never created.

    I went to my web host logs and it’s full of errors :
    FastCGI: server "/home/clients/dbcf1a2fe4da2347c2a201114f0d2a83/.config/apache/www.mydomain.com/.fpm/php5.external" stderr: PHP message: PHP Warning: mysqli_query(): Error reading result set's header in /home/clients/dbcf1a2fe4da2347c2a201114f0d2a83/html/mydomain/wp-includes/wp-db.php on line 1924, referer: https://www.mydomain.com/wp-cron.php?doing_wp_cron=1526289133.8302850723266601562500
    and
    FastCGI: server "/home/clients/dbcf1a2fe4da2347c2a201114f0d2a83/.config/apache/www.mydomain.com/.fpm/php5.external" stderr: PHP message: PHP Warning: mysqli_query(): MySQL server has gone away in /home/clients/dbcf1a2fe4da2347c2a201114f0d2a83/html/mydomain/wp-includes/wp-db.php on line 1924, referer: https://www.mydomain.com/wp-cron.php?doing_wp_cron=1526289133.8302850723266601562500

    So one error is “Error reading result set’s header” and another one is “MySQL server has gone away”.

    I also had a fatal error:
    FastCGI: server "/home/clients/dbcf1a2fe4da2347c2a201114f0d2a83/.config/apache/www.mydomain.com/.fpm/php5.external" stderr: PHP message: PHP Fatal error: Uncaught Error: Call to undefined function WPGDPRC\\Includes\\get_blog_option() in /home/clients/dbcf1a2fe4da2347c2a201114f0d2a83/html/mydomain/wp-content/plugins/wp-gdpr-compliance/Includes/Helper.php:399, referer: https://www.mydomain.com/data-request/

    I guess that could be the reason why no email is sent as well.
    Any idea?

    • This topic was modified 8 years, 1 month ago by oh_franck.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter oh_franck

    (@oh_franck)

    8 years, 1 month ago

    One part of a solution?
    One of the errors I get in the logs is from helper.php line 399: undefined function WPGDPRC\\Includes\\get_blog_option()

    It would appear that the function “get_blog_option” is for multisite. For single site, “get_option” should be used.
    Maybe something like this:

    if(is_multisite()){
  $path = get_blog_option($blog_id,'siteurl');
}else{
  $path = get_option('siteurl');
}

    When I replace get_blog_option with get_option I don’t get the fatal error anymore. But it still doesn’t solve any of the problem described above.

    • This reply was modified 8 years, 1 month ago by oh_franck.
    Thread Starter oh_franck

    (@oh_franck)

    8 years, 1 month ago

    One part of a solution?
    One of the errors I get in the logs is from helper.php line 399: undefined function WPGDPRC\\Includes\\get_blog_option()

    It would appear that the function “get_blog_option” is for multisite. For single site, “get_option” should be used.
    Maybe something like this:

    if(is_multisite()){
  $path = get_blog_option($blog_id,'siteurl');
}else{
  $path = get_option('siteurl');
}

    When I replace get_blog_option with get_option I don’t get the fatal error anymore. But it still doesn’t solve any of the problem described above.

    van-ons

    (@van-ons)

    8 years, 1 month ago

    The request should take 24 hours before expiring. In either case please update to v1.3.3

Viewing 3 replies - 1 through 3 (of 3 total)

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