“Reset CDN Setup” button not working

Resolved Eric
(@ericcodrongmailcom)

1 year, 4 months ago

Hi,

Here is the error message I see when I click the “Reset CDN Setup” button and validate the confirmation pop-up:

<span style=”color: rgb(190, 184, 176); font-size: 13px; white-space-collapse: collapse; –darkreader-inline-color: #bbb5ac;” data-darkreader-inline-color=””>Failed to request via WordPress: [server] https://api.quic.cloud [service] d/del_cdn_dns</span>

And if I click again:

Cloud Error: Please try after 4m 15s for service d/del_cdn_dns.

Thank you for your help,

Eric

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support litetim
(@litetim)

1 year, 4 months ago

We are aware of this issue, and the integration will be updated in the upcoming LiteSpeed plugin version 7.

In the meantime, you can manually enable the CDN by following the steps outlined in the attached documentation. https://docs.quic.cloud/onboarding/enable/

Thread Starter Eric
(@ericcodrongmailcom)

1 year, 4 months ago

My CDN is already enabled. This documentation does not fit my situation.

For example, if I enter my server IP address in “quic.cloud > Settings > Server IP” I have this error message:

Failed to validate IP: cannot use a CDN node IP.

Plugin Support qtwrk
(@qtwrk)

1 year, 4 months ago

could you please confirm me what is the IP you entered ?

if you don’t want to share in public , you can use report note to send report with it in note

Thread Starter Eric
(@ericcodrongmailcom)

1 year, 4 months ago

Note sent with report.

Report number: PUHSDDYS
Report date: 01/09/2025 01:14:53

Thank you.

Thread Starter Eric
(@ericcodrongmailcom)

1 year, 4 months ago

Any idea?

Thank you.

Thread Starter Eric
(@ericcodrongmailcom)

1 year, 3 months ago

Please, help me with this CDN reset issue.

Plugin Support litetim
(@litetim)

1 year, 3 months ago

@ericcodrongmailcom I looked over the error logs on our platform.

I see: Failed to validate IP: cannot use a CDN node IP. you will need to add the correct SERVER ip in this setting: https://docs.litespeedtech.com/lscache/lscwp/general/#server-ip this is taken from service provider/server IP, NOT the one from ping(this one is cloudflare IP).

Also, here is the step by step what to setup: https://docs.quic.cloud/onboarding/enable/

Thread Starter Eric
(@ericcodrongmailcom)

1 year, 3 months ago

As you can see in the report I sent you 8 days ago, the last IP address I entered is correct (162.0.xxx.xxx).

The problem comes from elsewhere.

Plugin Support litetim
(@litetim)

1 year, 3 months ago

please retry setting up the CDN, following the steps from here: https://docs.quic.cloud/onboarding/enable/

Viewing 9 replies - 1 through 9 (of 9 total)

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