Reset password | ww.wp.xz.cn

mohlarbi
(@mohlarbi)

5 years, 4 months ago

Hi,

When I try to reset my password with the “forgot password?” link, I receive a message in my email box containing the reset link, but using the link provided, the following error message is displayed:

“the password update failed. The session has expired! Please try again.”

Is there any solution?

Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Nayeem Hyder
(@nriddhi)

5 years, 4 months ago

Do you have a cache plugin running in your site? If yes, have you excluded the login page from being cached?

Regards

Thread Starter mohlarbi
(@mohlarbi)

5 years, 4 months ago

No!
I don’t use any cache plugin.

Thread Starter mohlarbi
(@mohlarbi)

5 years, 3 months ago

I’m still waiting for help!
Please can you give me any advice?

Thread Starter mohlarbi
(@mohlarbi)

5 years, 3 months ago

If this can help, here is the code generated when the issue happen:

`<form name=”loginform” id=”updatePassword” action=”https://mazars.digitalmarketsolution.com/wp-admin/admin-ajax.php?action=updatePassword” method=”post” class=”login-form” _lpchecked=”1″><div class=”alert alert-danger” data-title=”ERROR!”><b>The password update failed</b><br>The session has expired! Please try again.</div></form>

Plugin Contributor Shafaet Alam
(@shafayat-alam)

5 years, 3 months ago

Sorry for your trouble and delays in our reply, we have found the issue, it is fixed and an update is coming tomorrow.

Thread Starter mohlarbi
(@mohlarbi)

5 years, 3 months ago

I updated the plugin today but still having the same issue.
Regards

Fede84
(@fede84)

5 years, 2 months ago

I’ve got the same issue too

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Reset password’ is closed to new replies.

7 replies
4 participants
Last reply from: Fede84
Last activity: 5 years, 2 months ago
Status: not resolved