Reset WooPayments plugin issue

  • Resolved andyeverywhere

    (@andyeverywhere)


    7 months ago

    I need to reset the WooPayments so that another admin can log in with wordpress/woocommerce and stripe using her own accounts. But there is no “Reset” or “Disconnect” option. I logged into my wordpress/woocommerce account and there is no option there either. I logged into Stripe and – guess what? – no option there either. Deactivating > Deleting > Reinstalling the WooPayments plugin just reconnects the same as before. Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter andyeverywhere

    (@andyeverywhere)

    7 months ago

    I could delete my wordpress/woocommerce and stripe accounts since I don’t use them at all. Will that do the trick or will the connection remain in limbo? I could deactivate this payment method and use another Woocommerce/Stripe plugin to link the admin’s account. Will that caiuse issues somewhere?

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    7 months ago

    Hi there!

    You cannot reset the woopayment acccount by your self if you already complete the setup.

    If you made a mistake while signing up for WooPayments and you want to start fresh, you can reset the signup process if you haven’t finished it yet.

    To reset your account from the Payments menu:

    1. Select the three dots next to the Complete setup option.
    2. Select the Reset account option in the modal that appears.
    3. Confirm you’d like to reset by clicking the Yes, reset account button.

    If you’ve already finished the signup process (by clicking Agree and submit) but need to reset your account, you can request your account be deleted: https://woocommerce.com/my-account/contact-support/

    For more details you can use this guide. https://woocommerce.com/document/woopayments/account-management/delete-account/


    I hope this helps.

    Plugin Support thelmachido a11n

    (@thelmachido)

    6 months, 4 weeks ago

    It’s been a while since we heard back from you @andyeverywhere for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick reviewhere: 

     https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post 

    Feel free to open a new forum topic if you run into any other problem. 

Viewing 3 replies - 1 through 3 (of 3 total)

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