Residual file

  • Resolved cullachie

    (@cullachie)


    3 years ago

    Our site runs the Storefront theme. A few months ago we used WP Express Checkout and then we went for a different checkout arrangement. So we deactivated the plug-in and deleted it. However, in the WP dashboard we see that there is a 404 alert for this file.

    plugins/wp-express-checkout/assets/css/public.min.css?ver=2.3.0

    This became apparent after the redundant js.query-migrate was deactivated.
    Can you please advise how we get rid of the 404 alert for the WP Express file?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    3 years ago

    Hi, this could be related to a cache issue. Do you have a cache plugin running in your site? Or does your host run any type of caching system? If you do, can you clear your cache. Make sure you also clear your browser cache. Then check again to see if you still see the 404 warning message.

    Kind regards.

    Thread Starter cullachie

    (@cullachie)

    3 years ago

    Yes, clearing Stack cache and WP SC caches was the first thing I did. Then did a database clean up. Also it’s a over two months since the plugin was deleted.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    3 years ago

    Does the the following file exist in your server?

    plugins/wp-express-checkout/assets/css/public.min.css?ver=2.3.0

    Kind regards.

    Thread Starter cullachie

    (@cullachie)

    3 years ago

    Well, there is certainly no folder identified as “plugins/wp-express-checkout” hence I can only assume something somewhere else is calling for it. Beyond that I am stumped.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    3 years ago

    Yes, that is what I suspect as well. There might be a plugin calling this file for some reason in your site. Do you have any optimization plugins running in your site by any chance?

    Kind regards.

    Plugin Author mra13 / Team Tips and Tricks HQ

    (@mra13)

    2 years, 12 months ago

    Hi, When you delete the plugin, all the files of the plugin will be deleted and there is nothing to be done from this plugin’s side of things. The issue that you pointed out will be due to another another plugin or theme (most likely an optimization or caching type plugin) that is still trying to load or access the CSS file when it shouldn’t.

    A test like the following might help you identify which plugin is trying to load the file then you can go through the configuration of that plugin to see where it has reference to this CSS file and remove that reference so it doesn’t try to access or load it.

    https://wp-express-checkout.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

    Thread Starter cullachie

    (@cullachie)

    2 years, 12 months ago

    Surely the only other plugin that would retain data on the WP Express Co would be a caching plugin.
    We have flushed the cache on WP Fastest cache and the server side cache.

    What next?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    2 years, 12 months ago

    @cullachie, have you carried out the troubleshooting steps in the link above provided by @mra13?

    Kind regards.

    Thread Starter cullachie

    (@cullachie)

    2 years, 12 months ago

    Yes did that and have just checked the log for the last 12 hours and there are no instances. But then there have been no payments processed.

    I will keep checking but will stay hopeful that the problem has gone.
    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)

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