Plugin Support
Laszlo
(@laszloszalvak)
Hi @karuna1
I checked some of our “Hide On” settings with the latest version of Smart Slider 3 and they worked fine for me.
So I think your problem is rather that you probably forget to clear the cache after you made modifications, so you still see the earlier cached results where you still had the given “Hide On” setting disabled.
For example, I can see that you use LiteSpeed Cache. So you should clear the cache and see if that resolves the problem.
If you still see the problem even after that, then please note that we have multiple “Hide On” settings, e.g. at controls, layers.
So please tell us the place where we can find the one, that you experience the problem with, then we will take a look.
Best regards,
Laszlo.
Thank you for your quick response! The issue is still there after purging all caches. Hide on settings are the ones at control level, and the only fix I could find was downgrading to previous version.
Thank you again!
Plugin Support
Robert
(@robertnextendweb)
Hi @karuna1!
If I see correctly, you are using the Editorskit page builder to hide/show the sliders in different views. Is this the feature that does not work after updating?
In the code, it seems that Editorskit adds classes to the Gutenberg elements so that this device-specific hiding happens, and I read that Gutenberg is the basis of this plugin. In one of the previous versions of WordPress, there was a Gutenberg bug, due to which we had to rewrite our code to display our sliders in all themes. As a result, we no longer render the sliders using the code provided by Gutenberg, but directly with our own code. Because of this, I think that the element that Gutenberg would make has disappeared, and because of this, Editorskit device-specific hiding does not work either. You should use the code recommended by our documentation instead:
https://smartslider.helpscoutdocs.com/article/1980-how-to-hide-the-slider-on-mobile#different-free
then like this the hide/show behavior of the sliders will work.
