Responsive team

Both the tech team and the support team of FunnelKit are really responsive.

Sometimes when I have thought of some improvement, the tech team has already implemented it for the upcoming version and sometimes they issue a quick improvement to the code just for you.

The support team answers usually in 24 hours, even on weekends.

I first thought I would have the need just for their Side Cart, but in the end I have upgraded to the full FunnelKit Professional plan, since I found that every plan has some really useful features for my site. So make sure to check all of their possible features!

EDIT: (minus one star) Bug reports are harder than they are supposed to be. The customer support is always asking Admin logings to the production site even if we provide them a detailed bug reports, sometimes even with video recordings. I wouldn’t consider that optimal or the safest way. It would be good to have some email to reach directly the devs, since usually the support process is time consuming.

Also it seems that dev sites require a license, so if you have production domain, staging.production.com and a localhost, you would need 3 license activations. This also should be improved.

• This topic was modified 2 years, 3 months ago by mahtiniko.