Hi @joersch,
Could you try and save the permalinks again? Sometimes the REST routes do not register, but saving the permalinks again helps.
If that does not help, let me know and we’ll figure out what is wrong.
Kind regards,
Hessel
Hi Hessel,
thanks for answer. But it doesnt solve the issue. I save permalinks again and now in the develeoper console of chrome in the networktab i see now an 200 state. fine. But the body of the trackcal is the same error (rest_no_route and status:404).
regards Jörg
Hi @joersch,
When I inspect the request, I don’t see the error. To help us understand the issue, could you maybe share a screenshot of what you see?
Just to be sure, did you add your own IP to the IP blocklist?
Kind regards,
Hessel
Hi Hessel,
I use mod_security and one rule was incorrect. I replace it. Now is see users at the dashboard and statistic tab. thanks.
But in the Messagebox at the dashboard i see old error messages. it is gone later?
One more please, if you have change in future the track uri, can you document it in change report, so i can adopt my mod_security rule?
Hi @joersch,
The errors in the dashboard should be gone within an hour. We cache this because, we don’t want to do a request every time you visit the Burst Dashboard.
Yes, we will document it in the changelog. In the past, I have forgotten to do this; my fault. I hope Burst will continue to work well and you’re happy with our product.
Kind regards,
Hessel
very thanks for help Hessel.
Kind regards, Jörg
No worries and feel free to reach out again. We’re happy to help.
Kind regards,
Hessel
Hi Hessel,
the errormessage in the messagebox at the dashboard is still displayed.
“Due to your server or website configuration it is not possible to track statistics.”
But i see traffic. I there an other problem? What should i do?
best regards. Jörg
Hi Jörg,
On the frontend your site seems fine. If the statistics also show in the dashboard, the tracking works fine.
I think something went wrong with the test. What does the bottom right corner of the progress block show? Could you hover over that and tell me what the tooltip says?
Kind regards,
Hessel
in the tooltip shows: “Tracking does not seem to work. Check manually or contact support. Last checked 52 minute ago”
Hi @joersch,
You can ignore the error if you want because tracking seems to work fine.
If you want this solved, can you enable debugging? Keep it turned on for an hour, and can you send us the debug.log file?
You can mail it to support[at]burst-statistics.com.
Kind regards,
Hessel
