Restoration deleted views from database and some site settings :/

  • Mihkel Roomet

    (@mihkelroomet)


    2 years, 10 months ago

    I installed the plugin, looked though settings, saw nothing about views in a database, made a backup, changed the value in one cell in a WPDB table for testing, restored from the backup I’d just made and found that all views in the WPDB had been deleted. I’m assuming it never backed them up and then dropped everything in the database before recreating it. Maybe. Because the cell I’d updated also didn’t revert to its original value. But I could consider that fair enough, since the table it was in did not have the wp prefix — even though it would be nice to have it clearly stated somewhere that the backup does not work on any tables without the prefix. Maybe it was but I couldn’t find it in the few minutes I investigated the plugin for.

    Still, I couldn’t say it’s performed much worse than its alternatives’ free versions, which is why I’m still giving it a 2/5.

    Edit: Just noticed it had also reverted plugins’ auto-update settings to defaults. That’s kinda scary, it means a lot of other site configuration could be lost as well. I have to downgrade the rating to 1/5, I’m afraid.

    • This topic was modified 2 years, 10 months ago by Mihkel Roomet.
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  • brandonco

    (@brandonco)

    2 years, 9 months ago

    Hi @mihkelroomet,

    First, I’d like to thank you for you honest feedback, although it pains me to hear that your experience with Total Upkeep was less than satisfactory.

    Since receiving your contact we’ve done extensive testing on custom views and I can confirm that Total Upkeep does not require the tables to have the wp prefix. The plugin should auto detect your custom views and integrate them as normal.

    To test further we would like to review your custom table configuration so that we can test the backup and restoration process in an environment that most resembles your own.

    Also the issue of Auto Update settings reconverting on activation of Total Upkeep. We were unable to replicate this on our end. If there were specific plugins that reverted to default we would be happy to test them on our end as well to identify and resolve any possible issues.

    If you could contact us at our direct plugin support we can offer much more assistance in these matters.

    We strive to earn your five star review and we take these issues seriously so it would be awesome if you would work with us to improve Total Upkeep in these areas.

    Thank you, we hope to hear from you soon!

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