• Resolved Dimitris

    (@mitsosthepro)


    When trying to restore a backup from a file uploaded it fails somewhere around in the middle of the process. Debug code below:

    BMI-m8JTMydB-33950

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @mitsosthepro

    You should be able to resolve your issue by decreasing page size, which will decrease memory usage as well. Instead it will take a bit more time.

    To do so, follow these steps:

    1. Go to “Other options” section on the site where you experienced that error
    2. Find “Modify Search & Replace Page Size”: https://prnt.sc/m-YdmBT88HI0
      – Set the value there to 100, if that won’t work, try 50.
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @mitsosthepro ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

    Thread Starter Dimitris

    (@mitsosthepro)

    Hello,

    Apologies for the late reply. I tried the steps mentioned but that didn’t work.

    New debug code BMI-S4koRzWu-58246

    Plugin Author iClyde

    (@iclyde)

    Hi @mitsosthepro

    The issue seem to be on your browser end, not server or plugin.

    In such case, when you see the success message, you can safely refresh the page. 
    Once you refresh, force both processes to stop: https://prnt.sc/1trv1tm

    Overall I assume that the process failed due to being AFK. I would recommend you to try over but keep in mind things listed below.

    You can also play some YouTube video in background as it’s windows computer, it should be enough. 

    Once you run the restoration, please make sure:
    a) Your PC won’t go into sleep-mode
    b) Screen-saver mode is not enabled or active
    c) [Mac] Drive-sleep mode is not enabled
    d) You have not run the restoration from Opera GX or Brave browser
    e) You don’t use any extension that limits resource usage or “saves energy”

    Usually you don’t need to care about above things, but this is the complete list of things that can cancel the restore process.

    Let me know if that solves your issue 🙂
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Restoration Failed’ is closed to new replies.