Restoration process does not complete

  • Resolved evoactive

    (@evoactive)


    2 years ago

    Hi, I am trying to restore a backup to a new environment but it doesn’t want to work. I have a backup file that is about 370MB and have set the max upload and form data to 400MB via .htaccess.

    De backup is showing up in the plugin to be restored but after that it does not finish and I’m not sure what to do next.

    My support code BMI-px6aCFnc-74981 and BMI-A3id3Xiz-54677 as I have tried it multiple times after changing some settings.

    Hope you can help me

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    2 years ago

    Hello @evoactive ,

    It seems like you have a very low execution limit threshold, which caused the process to stop while it was trying to check the free space.

    In our plugin, it is possible to disable free space checks, but it’s not recommended and you should do that only if you’re 100% sure that you have enough space on the server for the backup.

    If you don’t have enough space for the backup or migration, but you will tell the plugin that there is enough, the process may still fail and your site may encounter many issues due to the lack of free space.

    Step list of the solution:

    1. Go to the “Other options” section
    2. Disable space checking: https://prnt.sc/PAlbYsz3RszJ
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Change backup method: https://prnt.sc/1s1ofpa
    5. Save the “Other options” section
    6. Force stop both processes: https://prnt.sc/1trv1tm
    7. Run your process once again

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years ago

    Hey @evoactive ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: MixHa
  • Last activity: 2 years ago
  • Status: resolved