Restore backup stalled

  • Resolved KFJohn

    (@kfjohn)


    8 years, 3 months ago

    Hi – I tried restoring my latest backup from my Google Drive site, but the backup stalled – and now the site is not working at all. How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter KFJohn

    (@kfjohn)

    8 years, 3 months ago

    I would be very grateful if someone could get back to me on this issue as it is affecting the people who own the site.

    Plugin Contributor bcrodua

    (@bcrodua)

    8 years, 3 months ago

    Hi John,

    Apologies for the delay.

    To help us work out the cause of your problem, can you please send us a copy of the restoration log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file as an attachment or copy the contents into an online tool (such as http://pastebin.com/ )

    Kind Regards,
    Bryle

    Thread Starter KFJohn

    (@kfjohn)

    8 years, 3 months ago

    Hi

    The site was not accessible at all, so I couldn’t get hold of the Updraft info – I had to go into the cpanel and restore a backup from a week ago, before I installed UpdraftPlus. The site is up again now, but without Updraft or any of my recent changes.
    How can I make sure this problem does not occur again?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    8 years, 3 months ago

    Hi,

    From your description, it would be most likely that the restoration was timed out or killed off partway through.

    I would recommend restoring the backups one section at a time, to give each the maximum amount of resources available.
    When restoring this way, restore the database last.

Viewing 4 replies - 1 through 4 (of 4 total)

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