Restore doesnt work

  • Resolved rafapr

    (@rafapr)


    4 years, 4 months ago

    Hello

    I’ve created my backup archive with success. But when I try to restore, I get a pop-up to restore data base or full restore, then I click on restore, and the plugin are still there thinking about.

    Thanks for your support.

    Rafa

Viewing 1 replies (of 1 total)
  • Support Backup Guard

    (@backup-guard)

    4 years, 4 months ago

    Dear @rafapr ,

    Thanks for reaching out.

    We are sorry to hear, that you face some issues with the plugin.

    May we kindly ask you to send us the restore log, if there is generated any?

    You can download the mentioned log file following the article below:

    How to Download the Restore Log File

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    In case there is none, may we kindly ask you to try to restore the website by using the plugin with another browser or else incognito mode to see how it went?

    Best,
    BackupGuard Team

Viewing 1 replies (of 1 total)

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