Restore error

  • Dr. Verdell Marsh

    (@vmarsh7)


    1 week, 2 days ago

    Hello, I am trying to restore my website using UpdraftPlus, but I keep encountering this error: Error: Existing unremoved folders from a previous restore exist (please use the “Delete old folders” button to delete them before trying again): /mnt/stor11-wc1-ord1/981782/www.cogic.org/web/content/wp-content/updraft/themes-old I have used the “Delete old folders” button, but the error persists and the restore fails. I am not familiar with accessing my hosting file manager or FTP. Can you please help me resolve this issue so I can restore my backup? Thank you! — Feel free to copy and paste this message into their support form. If you need assistance with anything else, just let me know! My email to this site is [Email removed by moderators] Also my personal email is [Email removed by moderators]

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    1 week, 2 days ago

    Hi @vmarsh7,

    The error indicates that an old restore folder (themes-old) was not fully removed, which is preventing the new restore from continuing.

    Since the “Delete old folders” button did not clear it, an easier option (if you’re not using FTP) would be to temporarily install a file manager plugin such as WP File Manager, then navigate to:

    • wp-content/themes-old
    • and delete the themes-old folder manually.
    • After deleting it, please try the restore again.

    Kind Regards,
    Bryle

Viewing 1 replies (of 1 total)

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