Restore failed

  • Resolved smaissa

    (@smaissa)


    1 year, 2 months ago

    Hello, after a restore we lost some pages links on our site. It’s very strange because the backup used to be ok in staging site. I think there is something not managed well with the Divi Theme. Thanks a lot for your help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    1 year, 2 months ago

    Hello @smaissa.

    Losing page links doesn’t sound like an issue related to our plugin.

    I presume you did not create some database exceptions during the backup creation on the source site?

    However please share the debug log from the site where you did the restoration, so we can inspect further.

    Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
    Share debug info with BackupBliss team

    And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

    Please paste the debug code in your reply.

    Kind regards

    Plugin Support MixHa

    (@mixha)

    1 year, 2 months ago

    Hello @smaissa ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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