Hi @callecalle
You should be able to resolve your issue by decreasing page size, which will decrease memory usage as well. Instead it will take a bit more time.
To do so, follow these steps:
- Go to “Other options” section on the site where you experienced that error
- Find “Modify Search & Replace Page Size”: https://prnt.sc/m-YdmBT88HI0
– Set the value there to 100, if that won’t work, try 50.
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
Let me know if that resolves your issue 🙂
Thank you!
Hi @efedinler1
Many thanks for your suggestions. I’ve tried to change the value to 10. However it’s still failing. Latest debug code is BMI-Jcjtq5ut-53040
Do you have any other suggestion?
Thanks
Plugin Author
iClyde
(@iclyde)
Hi @callecalle
Your restoration process fails at step when extracted files are moved into proper places, usually it’s quickest process of the restoration, even if you have 20k files to move like in your case.
For some reason, it seem like it takes more than 120 seconds which is the execution limit of your PHP configuration.
Currently we don’t have any out of the box solution for this kind of an issue as it’s very rare. Because of that you only have two possible solutions that required adjusting server configuration.
a) More difficult: Increase I/O speed limit of your drive, can be done in cPanel if you are not on limited hosting plan (otherwise you may need to contact your hosting provider for temporary increase of I/O speed, let them know that it’s for backup restoration purposes, 30 minutes should be more than enough for you).
b) Simpler solution: Increase max_execution_time directly in your php.ini configuration or via server management tool such as cPanel. I believe that 300 seconds will be enough, but if it’s possible for you try with 600. You can later decrease the execution time after restoration. Similar to previous solution, if you don’t have such permissions, please ask your hosting provider to increase it temporarily for your website.
Let me know if that resolves your issue 🙂
Thank you!
Plugin Support
MixHa
(@mixha)
Hey @callecalle ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
