Restore failed- Debug code and logs

  • Resolved krainsong

    (@krainsong)


    2 years, 4 months ago

    I tried three times to backup my development site, then move it over to the new blank wordpress install in the new hosting environment. Not sure why it keeps throwing an error. It is a very small site with only a few pages and a few plugins. 

    [STEP] [2024-01-28 18:14:08] Initializing restore process
    [STEP] [2024-01-28 18:14:10] Looking for PHP CLI executable file.
    [INFO] [2024-01-28 18:14:11] PHP CLI Filename: php
    [INFO] [2024-01-28 18:14:11] PHP CLI Version: 8.0.30 (cli)
    [INFO] [2024-01-28 18:14:11] PHP CLI Memory limit: 512M/512M
    [INFO] [2024-01-28 18:14:11] PHP CLI Execution limit: 0/0
    [SUCCESS] [2024-01-28 18:14:11] We properly detected PHP CLI executable file.
    [INFO] [2024-01-28 18:14:13] Backup & Migration version: 1.4.2
    [INFO] [2024-01-28 18:14:13] Creating lock file
    [STEP] [2024-01-28 18:14:13] Initializing download process
    [SUCCESS] [2024-01-28 18:14:13] Downloading initialized
    [STEP] [2024-01-28 18:14:13] Downloading remote file…
    [INFO] [2024-01-28 18:14:13] Used URL: *.zipt1706465631429
    [INFO] [2024-01-28 18:14:14] Unlocking migration
    [SUCCESS] [2024-01-28 18:14:14] Download completed (took: 0.30120086669922s)
    [STEP] [2024-01-28 18:14:14] Looking for backup manifest
    [ERROR] [2024-01-28 18:14:14] Backup is not available to download (Error 403).
    [ERROR] [2024-01-28 18:14:14] It is restricted by remote server configuration.
    [END-CODE] [2024-01-28 18:14:14] #002

[DOWNLOAD GENERATED] File downloaded on (server time): 2024-01-28 18:14:23
    [DOWNLOAD GENERATED] Last update (seconds): 15 seconds ago
    [DOWNLOAD GENERATED] Last update (date): 2024-01-28 18:14:08

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter krainsong

    (@krainsong)

    2 years, 4 months ago

    Here is the debug code:

    BMI-OUeOlUdc-68848

    Plugin Author iClyde

    (@iclyde)

    2 years, 4 months ago

    Hi @krainsong

    Before you read, the backup ZIP file on source website may be also blocked by WordFence plugin if you have it installed on source site.

    Super-Quick Migration module failed because it couldn’t download backup file.

    URL you provided for download returned 403 error, which means that the file is protected for unauthorized users.

    
It can be caused by:
    
a) Our plugin settings on the website where you created the backup
    
b) Some security plugin
    
c) Some firewall (plugin or server side)
    d) Hosting provider other security solutions (e.g. block .zip files download).

    In our plugin you can find this option (on the website where you created the backup):

    1. Go to section section of the plugin
    2. Allow for migration: https://prnt.sc/pVzI9daRJPFn
    3. Save that section, then open “Other options” section
    4. Enable alternate download method: https://prnt.sc/1slr41w
    5. Save it as well

    Now you can start restoration with Super-Quick Migration module once again.

    If that won’t work, please repeat the “force both processes to stop” step.
    Once you do that, download your backup and try to upload it manually.

    You can upload your backup via FTP, cPanel or our Upload Area.

    If it will fail, please download latest “hot adjusted” version of the current version: https://backupbliss.com/downloads/plugins/bmi-stable/backup-backup.zip – it contain small adjustment for Super-Quick Restoration and provides more debug details to us.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years, 4 months ago

    Hello @krainsong ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

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