Restore failure

  • Resolved gulliver-greece

    (@gulliver-greece)


    6 years, 4 months ago

    I have tried several times to restore to a previous date but aster files are downloaded i get messages that the expected file is smaller that the actual one (for few KB). When I ignore it and try to restore I set the following message:
    0000.008 () Opened log file at time: Tue, 21 Jan 2020 09:02:08 +0000 on https://test.omnigen.gr
    0000.008 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.21 WP: 5.3.2 PHP: 7.3.12 (litespeed, Linux thetis.dnhost.net 3.10.0-962.3.2.lve1.5.25.8.el7.x86_64 #1 SMP Wed May 15 09:51:12 EDT 2019 x86_64) MySQL: 10.2.30-MariaDB WPLANG: en Server: LiteSpeed safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 40.3M | 44M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y
    0000.009 () Free space on disk containing Updraft’s temporary directory: 1218230.5 MB
    0000.005 () Opened log file at time: Tue, 21 Jan 2020 09:03:35 +0000 on https://test.omnigen.gr
    0000.006 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.21 WP: 5.3.2 PHP: 7.3.12 (litespeed, Linux thetis.dnhost.net 3.10.0-962.3.2.lve1.5.25.8.el7.x86_64 #1 SMP Wed May 15 09:51:12 EDT 2019 x86_64) MySQL: 10.2.30-MariaDB WPLANG: en Server: LiteSpeed safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 33.6M | 38M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y
    0000.007 () Free space on disk containing Updraft’s temporary directory: 1218202.9 MB
    0000.109 () Ensuring WP_Filesystem is setup for a restore
    0000.110 () WP_Filesystem is setup and ready for a restore
    0000.118 () Restore job started. Entities to restore: plugins, themes, uploads, others, db. Restore options: {“updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false,”updraft_incremental_restore_point”:-1}
    0000.200 () Error message: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /var/www/vhosts/omnigen.gr/test.omnigen.gr/wp-content/updraft/plugins-old
    0000.205 () Restore failed…
    0000.205 () Error message: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /var/www/vhosts/omnigen.gr/test.omnigen.gr/wp-content/updraft/plugins-old
    0000.205 () Restore failed
    Can you help please?
    I have write Permissions for all.
    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    6 years, 4 months ago

    Hi,

    “Error message: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /var/www/vhosts/omnigen.gr/test.omnigen.gr/wp-content/updraft/plugins-old”

    – Before you do another restore, please click on the “Delete Old Directories” button to remove old files. You can also do this via FTP.

    Regards,
    Bryle

    Thread Starter gulliver-greece

    (@gulliver-greece)

    6 years, 4 months ago

    Hello, Thank you for your reply.
    I deleted old directories via ftp and the restore seemed to continue, but next there was some problem:
    “Others
    Unpacking backup… (backup_2020-01-20-1423_testomnigengr_72aa9f762411-others.zip, 22.5 MB)
    Unzip progress: 451 out of 451 files (51.9 MB, object-cache.php-old)
    Move /var/www/vhosts/omnigen.gr/test.omnigen.gr/wp-content/languages -> /var/www/vhosts/omnigen.gr/test.omnigen.gr/wp-content/languages-old: Failed. Destination Directory UID=11690, GID=1003. Effective/real user IDs of the current process: 11690/11690. Effective/real group IDs of the current process: 1003/1003.
    Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/var/www/vhosts/omnigen.gr/test.omnigen.gr/wp-content/languages)
    Restore failed…”

    Also is it normal that expected file is smaller that the actual one (for few KB)?
    Thanks again,
    Vassilis

    Plugin Contributor bcrodua

    (@bcrodua)

    6 years, 4 months ago

    Hi,

    There appears to be a file permission issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file.

    The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Also, check if there is more than enough dish space on your server as the same error appears when UpdraftPlus is not able to extract the zip files.

    The size should be the same. If not, it could result in corrupted and missing files.

    Kind Regards,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Restore failure’ is closed to new replies.