Restored Database of ANOTHER Website!

  • dataloftadmin

    (@acromadmin)


    5 years, 8 months ago

    When I restored a database backup on our site, the remote server delivered a wrong database of another website! this website is an online shop so I had access to their customer data, orders and everything. this is fatal so I removed all our backups from the remote server and informed the owner of the website. I will never use this plugin again since I can not tell how this happened!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    5 years, 8 months ago

    Hi,

    Sorry to hear about that.

    You should have seen a warning message during the restoration process that the backup was from another site. Have you seen the message?

    We also recommend that you store the backups for different website on their own folder so it doesn’t get mixed up.

    Best Wishes,
    Bryle

    Thread Starter dataloftadmin

    (@acromadmin)

    5 years, 8 months ago

    hi Bryle

    thank you. I am sorry there was no warning message displayed. I used the plugin only on this website. It is a completely independent site with no additional websites in the hosting. The other website where the DB backup came from is from another company I didn’t even know before. It is hosted by a different provider and not managed by myself.

    • This reply was modified 5 years, 8 months ago by dataloftadmin.
    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    5 years, 8 months ago

    UpdraftPlus only has access to whatever it is granted access to by the credentials that you enter into it. Backups aren’t sent to us or stored by us – we couldn’t give you access to someone else’s site even if we wanted to. Hence, when you say, “the remote server delivered a wrong database of another website”, that doesn’t correspond to anything UpdraftPlus does – there is no “delivering” of a backup. The backups are stored where the site configured them to be stored – e.g. your Dropbox, your Google Drive, etc. What storage method were you using? Are you storing multiple clients in the same storage? Based on the description, you are, and someone pressed the “Rescan remote storage” link in order to import all backups from that storage into the list, and then chose one of those (not necessarily all in the same action/day).

Viewing 3 replies - 1 through 3 (of 3 total)

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