Dear @mohhamedion ,
Thanks for bringing the issue to our attention.
Could you please, send us the restore log file, so we can analyze the issue?
You can download the mentioned log file following the article below:
How to Download the Restore Log File
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.
Thanks,
BackupGuard Team
i didn’t see any problem in the log
https://we.tl/t-803Ks0ySa9
Dear @mohhamedion ,
Thanks for getting back to us and sharing the log file.
According to it, the restore is done correctly.
May we kindly ask you to contact us with the [email protected] email address and attach the support thread URL so we can identify you easily?
We need additional information, which can’t be shared publicly.
Looking ahead to hearing from you soon.
Best,
BackupGuard Team
I restored the db already manually
you wont be able to see any errors
Can you please tell me how to backup with zip?
we will stick with manual restore, and we won’t be able to unzip backup with your extention on ubuntu
@backup-guard
@backup-guard
UPDATE
it crash when i press (RESTORE DB)
but it gose fine when i press (full restore)
although the backup contains only DB data, no files included
also please answer the question above
-
This reply was modified 4 years, 3 months ago by
mohhamedion.
Dear @mohhamedion ,
Thanks for getting back to us.
Unfortunately, you can’t use the zip file to restore, since we have our custom format, which is the.sgbp format.
The backup file needs to be in the.sgbp format, so it can be imported to the plugin and restored.
In case you have restored the DB already, would you like to send us the restore log of the failed attempt to troubleshoot and find the reasons for the failure?
Thanks,
BackupGuard Team
Hi again, i repeated the restore process again on my localhost
first time i success restoring the db
second time it crushed
Here is the restore log and backup log
https://we.tl/t-oTMTHtRJXP
any data should i provide?
Dear @mohhamedion ,
Thanks for the provided files.
In order to understand the error, we need to have the backup file to compare and check.
May we kindly ask you to send the file to the [email protected] email address?
Please, attach the support thread URL as well, so we can identify you easily.
Thanks,
BackupGuard Team
Dear @mohhamedion ,
We have got the file and our tech team is investigating the case currently.
We will email you the results, so there is no misunderstanding.
Thanks,
BackupGuard Team
