Result Page autorefreshing

  • Resolved gauravauriga

    (@gauravauriga)


    1 year, 1 month ago

    Hi,

    We are using Quizmaker Version 6.7.0.1 . We have created multiple quizes with result page at the end which also consist of few youtube vedio links.

    https://erockdev.wpenginepowered.com/quizzes/eng-quiz-itive-2-0-grade-2/

    recently we have observed that for certain iOS devices (iphone 13 &11 ), whenever a user completes the quiz and land on result page, result page abruptly get refreshed taking user to quiz start page.

    1. Please help with resolving it. the issue is not observed for Desktop and the android devices we tested but for iphone 13 (iOS 18.3)
    2. Also Please guide if there is a way with which we can keep the result page active even if user refresh the page and the user is redired to other page only on clicking Exit button.

    Link to the issue faced on my phone : https://drive.google.com/file/d/1kYhK6SiAv4-642nfuArQs8If1F6gtVsv/view?usp=sharing

    • This topic was modified 1 year, 1 month ago by gauravauriga.
    • This topic was modified 1 year, 1 month ago by gauravauriga.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 year, 1 month ago

    Dear @gauravauriga,

    Thanks for the topic.

    1. This behavior is due to how iPhones (iOS) handle resource-heavy pages. When there are many elements on a page, like in your case, several YouTube videos, the page can use a significant amount of RAM. iOS automatically refreshes the page in such situations, and unfortunately, this is not something we can control.

    As a solution, when adding the videos using iframe, add the loading=”lazy” attribute to the iframes too. For example, like this:

    <iframe
      width="560"
      height="315"
      src="https://www.youtube.com/embed/VIDEO_ID"
      title="YouTube video player"
      frameborder="0"
      allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share"
      allowfullscreen
      loading="lazy">
    </iframe>
    1. Unfortunately, this isn’t possible – once the page refreshes, the results page will no longer be available.

    If you have any other questions, feel free to open another topic.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 1 month ago

    Dear @gauravauriga,

    We’re closing this ticket for now as we last heard from you 2 weeks ago.
    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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