Results problem

  • Resolved hisam788

    (@hisam788)


    3 years, 1 month ago

    Through the mobile no longer show the results
    Everything works fine until the moment the result appears
    When the visitor finishes answering the questions, and then puts the name of the country and the email, the result does not appear
    This problem did not exist, so suddenly this problem appeared
    Even this test was working fine, and suddenly the results stopped showing up

    My account is: [email protected]

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    3 years, 1 month ago

    Dear @hisam788,

    Thank you for the topic.

    We have checked and noticed that you are using a Cache plugin.
    The problem may be connected to the cache.

    See the screenshot below:

    View post on imgur.com

    So, please make a DB backup for your safety (You can use UpdraftPlus).
    Then, clear all the caches and check whether the issue persists or not.
    Make sure the cache is excluded on the page where the given quiz is located. Also, make sure to clear the mobile cache.

    After clearing the caches, please try to check the case with either the Incognito mode or another browser/device.

    By the way, as you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

Viewing 1 replies (of 1 total)

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