return button & return page

  • Resolved Prokopis Prokopiou

    (@ppokopiou)


    4 years, 3 months ago

    hi,

    i have setup the plugin as per your user guide but i still have some issues.
    1. the return button is visible only to completed checkout page but on in user account>myorders.
    2. how can i setup a return page for users that are not registered to the website.

    thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author WP Swings

    (@wpswings)

    4 years, 3 months ago

    Hi,
    Thanks for using our plugin!

    Could you please check the refund setting in below please select the pages accordingly in the setting to show the refund button on pages, kindly check the attached screenshot here

    Hopefully, it will resolve your concern

    Regards

    Thread Starter Prokopis Prokopiou

    (@ppokopiou)

    4 years, 3 months ago

    hi,

    yes i have the same pages selected and i still not able to view the refund button to the order page
    additional on refund-request-form page i get the message Refund Request can’t be sent.

    Plugin Author WP Swings

    (@wpswings)

    4 years, 3 months ago

    Hello @ppokopiou

    You might be missed still some setting ,
    Here are some setting steps please follow them –

    1.Enable the checkbox.
    2.Set maximum number of days.
    3.Select the order status on which you want to show refund button.
    4.Select the page to show the refund button.
    5.Refund button will show on my-account-> orders .

    Regards
    WP Swings

    Thread Starter Prokopis Prokopiou

    (@ppokopiou)

    4 years, 3 months ago

    i have them as you said. the button exist in the order but not on the myaccount>orders
    only to the order that you do at that time.

    Plugin Author WP Swings

    (@wpswings)

    4 years, 3 months ago

    Hello @ppokopiou

    Yes, Please check the max number of days so at my-account-> orders button will show on those orders which will come under that days period button will show on all orders and the order which are not coming under that days period button will not show on those orders .

    Hope this would help you in your query .

    Regards
    WP Swings

    Thread Starter Prokopis Prokopiou

    (@ppokopiou)

    4 years, 3 months ago

    Maximum Number of DaysMaximum Number of Days is set to 30 days from initial setup.

    MakeWebBetter

    (@makewebbetter)

    4 years, 3 months ago

    Hello @ppokopiou

    As you are using the free version, please make sure that the user’s role with which you are trying is of “Customer” role.

    And regarding the Return/ Exchange form for Guest users, we have provided the feature in Pro version to include the form in Menus.

    Regards
    WP Swings

    Thread Starter Prokopis Prokopiou

    (@ppokopiou)

    4 years, 3 months ago

    hi,

    yes i have try with customer account and still the /refund-request-form/ give me the message Refund Request can’t be sent.

    Plugin Author WP Swings

    (@wpswings)

    4 years, 3 months ago

    Hi,

    Then our team needs to check the concern itself, please connect with our support team so that they can help you in a much better way.

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)

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