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Hi there,

Thanks for reaching out!

Just to clarify — are all customers being redirected back to the checkout page after payment, or is this only happening for some of them?

Also, are you able to replicate this issue on your end? If so, could you please confirm which payment method was used for the orders where users were redirected back to the checkout page instead of the thank you page?

Additionally, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status
• Fatal error logs (if any) under WooCommerce > Status > Logs.

Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

Hi there!

Thank you for the update, Yes, that could definitely affect the redirect after checkout. I’d recommend temporarily disabling that custom code to see if the issue still happens.

Could you share what that hook is doing, or the code you’ve added? That will help us check whether it’s interfering with the normal redirect to the Thank You page.

Hi there!

Thanks for the update!

Just to clarify — you mentioned that you previously used a template_redirect hook, but now you’re using: add_action( ‘woocommerce_before_calculate_totals’, ‘custom_cart_total’ );
Is that correct?

Also, just to confirm, have you updated all plugins on your site and then tried to reproduce the issue? Were you able to replicate it after updating?

Since you mentioned that not all customers are affected, is there anything common between the orders where the issue happens — for example, a specific payment method, product, or order type? Knowing that may help narrow down the cause.