Return Policy Warnings

  • Resolved modtronix

    (@modtronix)


    7 years, 10 months ago

    All of a sudden I get multiple Return Policy Warnings when I try to list or update an item. Seems like eBay has deprecated something. How do I fix this? Will there be an WP-Lister update?

    These are the warnings I get:

    Warning: Return Policy Attribute Not Valid (#21920200)
    Return Policy Attribute returnDescription Not Valid On This Site

    Warning: Return policy option deprecated. (#21920203)
    The value specified is no longer supported in certain categories or sites.

    Warning: Return Policy Attribute Not Valid (#21920200)
    Return Policy Attribute RefundOption Not Valid On This Site

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support msantamaria

    (@msantamaria)

    7 years, 10 months ago

    Hi @modtronix,

    A couple other users have received this message recently.

    We had never heard of this before and never seen it either. We did some research on this but could find absolutely nothing on it. That error #21920200 doesn’t even show in eBay’s error code API page.

    With that said, recently we received an email from eBay notifying us that they will be removing the 14 day return option so it sounds like an option you set in the return policy or in WP-Lister’s shipping settings (wherever you setup your return options), is not valid. I would try disabling options one by one and refreshing your account details in WP-Lister’s “Accounts” page then revising until you find which setting causes this message to clear. Or call eBay seller support and ask them to look into your return policy you are using and locate which attribute is not valid.

    It is only a warning which means the “return policy attribute” and description they are speaking of will simply be ignored and you will still be allowed to list.

    Kind regards,

    Menchie
    WP Lab Support

    Thread Starter modtronix

    (@modtronix)

    7 years, 10 months ago

    Thanks for quick reply. I resolved it. Seems like eBay Australia now has a minimum 30 day return policy time. Fixed it by doing following:
    – In eBay, created a new 30 day policy return policy.
    – In WP-Lister, updated account
    – Changed my WP-Lister Profile to use this new 30 day policy
    – Updated item, and warning messages are now gone

    Plugin Support msantamaria

    (@msantamaria)

    7 years, 10 months ago

    Hi @modtronix,

    I’m happy to hear the issue is now resolved!

    Thank you for sharing with us how you fixed it.

    Kind regards,

    Menchie
    WP Lab Support

Viewing 3 replies - 1 through 3 (of 3 total)

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