returns “Invalid email address” error

Resolved cscc2017
(@cscc2017)

8 years, 1 month ago

I have just installed this plugin as a way for our users to subscribe to new post notifications. When I tested it with an address of my own (from a different browser and not signed-in) I get the error “invalid email address”. I tried it with a couple of different addresses that are known to work otherwise. Have I missed a set up step somewhere?

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 42 total)

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Prathamesh Palve
(@prathameshp)

8 years, 1 month ago

@cscc2017

I just checked your website and was unable to spot an Email Subscribers Subscription box. Kindly help me with the updated URL.

@shilo89 @kevinh01

Kindly help me with the URL of your staging site so to investigate the case more deeply and try to help you resolve it soon.

kevinh01
(@kevinh01)

8 years, 1 month ago

Hi Prathamesh,

Thanks for the quick reply.
Sorry but not willing to divulge the url on public forum.
The site is now live so I will have to reactivate the plugin while you investigate.
I’m pretty sure this has to do with the filters you recently put in place to help with spam registrations.
Cannot find a way to PM you on wp.org, can I add you on messenger?

Cheers

Thread Starter cscc2017
(@cscc2017)

8 years, 1 month ago

I have re-activated the plugin on our home page. You can find it here:
https://cascadesportscarclub.org/

Thanks!

m7alpha
(@m7alpha)

8 years, 1 month ago

Same problem for me.. kindly let us know once this issue is solved and how.

Thanks

Prathamesh Palve
(@prathameshp)

8 years, 1 month ago

@m7alpha

Kindly help me with the URL of your page where the subscription box is placed.

m7alpha
(@m7alpha)

8 years, 1 month ago

Can i send you the url privately somewhere please?
ankur218
(@ankur218)

8 years, 1 month ago
I am facing the same problem. I tried with Yahoo, Gmail and Hotmail. It says invalid for all.
- This reply was modified 8 years, 1 month ago by ankur218.
Thread Starter cscc2017
(@cscc2017)

8 years, 1 month ago

Would love to get this resolved…before I move on to another email management plugin…

Prathamesh Palve
(@prathameshp)

8 years, 1 month ago

@m7alpha
Kindly mail me the issue with further details at hello at icegram dot com.

@ankur218
Kindly help me with the URL of your website in order to check the case on your end.

@shilo89
I will get back to you once I have investigated on your end.

@cscc2017
Kindly allow me some time to check this in more detail and get back to you.

macsip
(@macsip)

8 years, 1 month ago

Hi Prathamesh,

I have the same issue… please help us
https://mammaepiu.ch/

If you look in the console of the browser I will see “unexpected-error”.

Regards
Simon
Ve Mer
(@vmercader)

8 years, 1 month ago
I don’t think I have to say another word considering there have been multiple people reporting this already.

This issue is just happening now (April). When we installed this 3 months ago it was working perfectly fine.
- This reply was modified 8 years, 1 month ago by Ve Mer. Reason: More details
Prathamesh Palve
(@prathameshp)

8 years, 1 month ago

@vmercader @macsip

We are looking into this on priority. Kindly allow us some time to investigate it in more detail. I would get back to you once this has been thoroughly investigated.

thegabsussex
(@thegabsussex)

8 years, 1 month ago

Same issue – it’s costing me subscribers so please advise asap.
Was working perfectly until maybe a week ago.

ricysreadingcorner
(@ricysreadingcorner)

8 years, 1 month ago

Same issue – Please help!

lisath
(@lisath)

8 years, 1 month ago

I’m having the same issue on this site: https://www.ellenrobinson.com/

While you resolve this, where can we download earlier versions of the plugin?

thanks,
Lisa