Plugin Support
Laca
(@lacadev)
Hi @golded
In order to assist you, we will need the Troubleshooting text. You can find this in the plugin’s Advanced tab under the Troubleshooting box. Click on “Copy to clipboard” to copy the details. Please insert the copied text into a Pastebin and share the generated URL.
We look forward to your response and assisting you further.
Kind regards,
Laca from Trustindex
Thread Starter
golded
(@golded)
Plugin Support
Laca
(@lacadev)
Hi @golded
Please try the following steps to resolve the issue:
- Update the plugin to the latest version, if you haven’t already.
- Go to the “Advanced” tab in the plugin settings.
- Click the “Re-Create plugin” button to reset the plugin.
- Then reconnect your business and reconfigure the widget settings.
This should restore the reviews and allow you to complete the setup process.
Did this solve your issue? If not, feel free to let us know — we’re here to help!
Kind regards,
Laca from Trustindex
Thread Starter
golded
(@golded)
hi, it works now (i will see if it will synchronize with new reviews) when i click the “Re-Create plugin” and reset all.
regards
Plugin Support
Laca
(@lacadev)
Hi @golded
Thank you for your feedback!
If the next synchronization doesn’t work properly, please let us know and we’ll check it.
Kind regards,
Laca from Trustindex
