• Resolved rescue171989

    (@rescue171989)


    The homepage banner looks outdated for a week.

    The bottom carousel reviews widget is outdated for about one month. What’s going on here?

    We have a total of 60 reviews at the moment.

    URL: https://treblehealth.com
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    		    [name] => Treble Health
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    		    [rating_number] => 29
    		    [rating_score] => 4.9
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    	            [user] => Alejandro Emilio Orozco Carrera
    	            [user_photo] => https://lh3.googleusercontent.com/a/AATXAJwmvTTbj75aIBJ91Soo1vCuFJHXk79DD3rQmUNA=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => I had the conference with Ben Thompson, he lisen carefully May case, give me Assestment on three actions to be taken care, and told me that they will help mi a lot.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-14
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    	            [user] => Ben Patterson
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    	            [text] => Excellent online session, helpful and informative.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-10
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    	            [user] => Loretta Payan
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    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-10
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    	            [user] => Jeff Jenkins
    	            [user_photo] => https://lh3.googleusercontent.com/a-/AOh14GiwPTjwuGSLUnf3TlnrEF6H8NymRBOuqnFBSEYUFg=s120-c-c-rp-w64-h64-mo-br100
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    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-10
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    	            [user] => Adam Grant
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    	            [text] => Very patient, empathetic and knowledgeable staff.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-10
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    	            [user] => William Troutt
    	            [user_photo] => https://lh3.googleusercontent.com/a/AATXAJw23hedT7Jj0_ZlfEYEiS3kdWRAo_RyHc2ifRFg=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => Garrett is very knowledgeable and helpful.
    	            [rating] => 4.0
    	            [highlight] => 
    	            [date] => 2022-02-08
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    	            [user] => Craig Muth
    	            [user_photo] => https://lh3.googleusercontent.com/a/AATXAJzrK1yTStvjHQSBv0yjaSBbR7hAgIJfypcqkwhj=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => Good information.  Will incorporate into my action plan.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-08
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    	    [7] => stdClass Object
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    	            [user] => Pierre Alauzet
    	            [user_photo] => https://lh3.googleusercontent.com/a-/AOh14Gh9PMoVMHSDXkoKyrwrmD6iIx7yQgy3e5cxO4BYv3c=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => Love the services offered by Treble Health! It's helping me so much to quickly jump into the issue and doing it remotely. Thank you guys!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-07
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    	            [user] => Shane Hart
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    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-04
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    	            [user] => Tim O'Keefe
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    	            [text] => 
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-02-03
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Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter rescue171989

    (@rescue171989)

    Also, I am using SG Cache for caching.

    Thread Starter rescue171989

    (@rescue171989)

    Update: The set-up is correct both in the Trustindex admin and websites’. I did notice that in the Trustindex admin the google reviews count was not updated even if I had set the Refresh rate to daily. So I toggled the refresh rate from daily to never then back to daily and saved the set-up again. It seemed to have updated the count.

    I checked the homepage again but there weren’t any changes, so I cleared the cached and then it now displays the right count.

    My question now is there an extra step-up so we can get these review widgets to update automatically?

    Plugin Support tomwolf

    (@tomwolfhun)

    Hello @rescue171989 ,

    Short answer: no need to do any extra after connecting your platforms (reviews profile URLs) to your account. It is updating automatically.

    Further info: https://www.trustindex.io/frequently-asked-questions/#how-many-times-does-it-update-when-will-my-new-review-appear

    Feel free to write to us, if you need further assistance,
    Tom
    Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Review widgets does not update’ is closed to new replies.