Reviews not loading

  • Resolved usmankhattak

    (@usmankhattak)


    8 months, 3 weeks ago

    Good morning,
    I inserted the link of a booking.com property into the configuration and then followed the entire procedure. At the end of this I find the message:

    Your reviews are being downloaded. This process should only take a few minutes.
    While you wait, you can start the widget setup with some review templates.

    and on the page where I inserted the shortcode:

    ERROR @ Trustindex plugin (This message is not be visible to visitors in public mode.)

    Your reviews are being downloaded. This process should only take a few minutes.

    Now several days have passed and the situation is still this. I have tried disconnecting and reconnecting the property several times but to no avail.
    Thanks and best regards.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Szilveszter from Trustindex

    (@szlifkaszilveszter28)

    8 months, 2 weeks ago

    Hi,

    Thank you for reaching out!

    Could you please try the recreate plugin button in the advanced tab?

    Feel free to write us if you need help with anything else.

    Trustindex Support Team

    Plugin Support Cintia from Trustindex

    (@gcintia)

    8 months, 1 week ago

    Hi @usmankhattak ,

    We just wanted to check in – were you able to recreate the plugin?

    Do you still experience the issue?

    Looking forward to your reply!

    Kind regards,
    Cintia
    Trustindex Support Team

    Plugin Support liditrudex

    (@liditrudex)

    7 months, 4 weeks ago

    Hi @usmankhattak !

    Our team will be here, let us know if there’s anything we can help you with. 

    Best regards,

    Trustindex Support Team

Viewing 3 replies - 1 through 3 (of 3 total)

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