RFQ Goes Straight to Processing

  • Resolved astongapes

    (@astongapes)


    7 months, 2 weeks ago

    All of a sudden instead of our RFQ’s saying “Quote requested” it now says processing. This is an issue as the email only sends to our team when the product is in the quote requested stage.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support cyr61

    (@cyr61)

    7 months, 2 weeks ago

    “All of a sudden”

    Have you installed a new plugin? have you checked the setting 4-02 recently?”Allow checkout without payment at WooCommerce checkout. DOES NOT CREATE A QUOTE REQUEST”

    • This reply was modified 7 months, 2 weeks ago by cyr61.
    Thread Starter astongapes

    (@astongapes)

    7 months, 2 weeks ago

    When I say “all of a sudden” I am meaning since the 7th of October. On the 6th of October this process was working just fine. Then from the 7th of October onwards this has been an issue.

    I have looked into this and can’t diagnose what’s causing this issue as of yet.

    Plugin Support cyr61

    (@cyr61)

    7 months, 2 weeks ago

    OK. If you use WP rollback, you can go back a version and check if the issue resolves. When it does, can you let us know the version that is working.

    Also, as I asked before, have you installed a new plugin around that time (10/7)?

    Can you share a screenshot of your settings(just the general)

    Plugin Support cyr61

    (@cyr61)

    7 months, 2 weeks ago

    Please update to 2.4.8 and let us know if the issue is resolved

    Thread Starter astongapes

    (@astongapes)

    7 months, 2 weeks ago

    Hi there.

    Yes. This seems to have fixed the issue. Thank you.

    Plugin Support cyr61

    (@cyr61)

    7 months, 2 weeks ago

    Thanks for letting us know. 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

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