RSS feed error
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I wrote about this topic before (https://ww.wp.xz.cn/support/topic/rss-feed-error-122/), but there remains an error, even after fixing the one episode file mentioned above. The website is https://wbcommunity.org. The podcast feed is https://wbcommunity.org/feed/podcast.
I wrote this to Apple support, which details what the problem is:
I have had this problem for months, and it hasn’t been resolved, despite the fact that I have contacted Apple support multiple times and have done everything I can to fix errors on my end. I would appreciate a personalized response written in plain English, without confusing technical jargon.
Here is the problem: episodes of my podcast do not appear when I upload them. I don’t mean they don’t appear immediately. I don’t expect that. I mean that they often don’t appear for weeks. Sometimes they appear after a week or two. Currently, the last five episodes, recorded over the last month, do not appear on Apple podcats. They do appear on other podcasting apps, like Spotify. I never have a problem with other podcasting apps. Only Apple. I have tried refreshing the podcast on Apple Podcast Connect. I have tried testing the podcast feed on Podbase, and that doesn’t show any errors. I have tried to valide the podcast feed on Cast Feed Validator and get a fatal error message, which says, “This server is not sending a non-compressed version of the RSS feed on request. This is required by some services to index your feed. Did not finish feed tests.” I don’t know what that means. Again, I need help.
Thanks,
Brian
Apple support wrote back:
Hello Brian,
Thank you for contacting us. I hope you are doing well.
I understand that there a delays in your episodes updates. I’m happy to look into this for you.
In reviewing your request, I see that there’s an error in your feed https://wbcommunity.org/feed/podcast/west-bridgewater-community-church/, that’s preventing validation in Apple Podcasts Connect. Be sure to test your podcast and validate your RSS feed.
Apple Podcasts is a conduit for podcasts, and reads the information contained in the RSS feed to allow Apple users to listen to your show. We recommend using Cast Feed Validator to validate your feed. Your hosting provider should be able to offer further assistance in interpreting these errors.
Review A podcaster’s guide to RSS for more information about RSS tags. If at any point you need assistance with your feed, reach out to the host used in the creation of it.
If you have additional questions related to this request, please reference case number 102508028595.
All the best,
Ruby
That wasn’t helpful at all. What is the error? How do I get a non-compressed RSS for my podcast feed?
The page I need help with: [log in to see the link]
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