Plugin Support
Masood
(@masoodak)
Hi @startechmarketing,
Thanks for reaching out!
1- The Ticket Email Settings extension BCCs organizers on RSVP emails without modifying the email layout. In order to add the attendee email along with the name, you will need to customize the RSVP email template,
https://theeventscalendar.com/knowledgebase/k/ticket-rsvp-template-files/#RSVP
2- I’m sorry, but I need some more clarification regarding the second question. Could you please provide some screenshots to assist me in better understanding? Thank you.
Kind regards,
Masood
Thanks,
Second question ins basically with the tribe-ext-ticket-email-settings plugin installed the user does not get a RSVP confirmation email
Plugin Support
Masood
(@masoodak)
Hi @startechmarketing,
I hope you are doing well.
Regarding #2, I ran a comprehensive test on the extension by trying it out on a trial website. It looks like it’s working as expected as it sends confirmation emails to people who RSVP. Plus, the event organizer gets a copy of the email too.
Please install the following plugin on your site as it maintains a log of all the outgoing emails. Check the log after RSVPing to an event and see if a confirmation email gets logged,
https://ww.wp.xz.cn/plugins/wp-mail-logging/
If the confirmation email gets logged, check the reciever and BCC email address as this will confirm who the email is going to,
View post on imgur.com
Kind regards,
Masood
Thanks I am installing a trail website also of the staging site, to test.
Regarding #1 I do not know what to do, I only want the code so when someone RSVP they receive the Attendee Name and Email address also maybe the phone number.
Plugin Support
Masood
(@masoodak)
Hi @startechmarketing,
Please give the following steps a try,
1- Make a copy of the following file,
\wp-content\plugins\event-tickets\src\views\tickets\email.php
2- Paste it here in your theme files,
/wp-content/themes/[your-theme]/tribe-events/tickets/email.php
3- On line 445 of the file, replace the following code,
<?php echo $ticket['holder_name']; ?>
with this,
<?php echo $ticket['holder_name'] . '<br/>' . $ticket['holder_email']; ?>
With this template override in place, the ticket / RSVP confirmation emails will display the attendee email along with the name,
View post on imgur.com
I hope this helps.
Thanks for your help, I was able to try your solution:
- I tried in the theme directory and your plugin directory and it finally worked
- Also I want to capture the phone number since the person is logged in we collect the phone number already how can this be possible *
*we do this because our trainers receive a copy of the email so they can contact the customer.
thanks
Plugin Support
Darian
(@d0153)
Hi @startechmarketing
Thanks for your response.
May I know what are you using to get the phone number of your attendees? Are you using a 3rd-party plugin like ACF?
Could I ask for a URL of your event page where I can see the flow of how your attendees RSVP?
Looking forward to your reply.
Sure, when they register with woocommerce, we collect the phone number as something that is required
Plugin Support
Darian
(@d0153)
Hi @startechmarketing
You can try using the following to display the phone number
<?php echo get_user_meta( $ticket['user_id'], 'billing_phone', true ); ?>
I hope this helps, and please let me know if you have further questions or concerns.
Plugin Support
Darian
(@d0153)
Hi @startechmarketing
I hope everything is going smoothly for you. I just wanted to touch base and inquire if you had the opportunity to review my previous response as it has been some time since we last heard from you.
Plugin Support
Darian
(@d0153)
Hi @startechmarketing
It appears that we haven’t heard back from you in a while, so I’ll assume that the matter has been resolved. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.
